FAQ

Our streamlined process involves 5 key steps:

1. Quote Request: Submit your requirements via our quote form. We respond within 24 hours with detailed pricing.
2. Samples (Optional): Order samples to verify quality and customization. Sample costs are credited toward your first bulk order.
3. Order Confirmation: Approve final specifications, sign PI (Proforma Invoice), and make deposit payment.
4. Production: We begin manufacturing with regular updates and photos at key milestones.
5. Shipping & Delivery: Goods are shipped via your chosen method with full tracking provided.

Total timeline typically ranges from 4-8 weeks depending on order complexity.

For first-time customers, we recommend this approach:

1. Start with samples: Order 1-3 pieces to verify quality, fit, and customization.
2. Request detailed quote: Use our quote form with exact quantities and specifications.
3. Provide clear specifications: Share logo files, color codes, size breakdowns, and packaging requirements.
4. Start small: Consider a trial order of 100-200 pieces before larger quantities.
5. Communicate: Assign a single point of contact in your team to coordinate with our sales representative.

For the most accurate quote, please provide:

Our standard MOQ is 50 pieces per style. However, we offer flexibility:

• Standard MOQ: 50 pieces of the same style/color
• Mixed Sizing: You can mix different sizes (S, M, L, XL) to reach the 50-piece minimum
• Mixed Colors: For some products, you can mix colors within the same style
• Startup Program: For first-time brands, we may accept 30 pieces with a small surcharge
• Sample Orders: 1-5 pieces available at higher unit prices

Note: Customization (printing/embroidery) may have its own MOQ requirements.

We offer tiered pricing based on quantity. Here's a typical structure for polo shirts:

View detailed volume pricing →

Sample pricing includes several additional costs that don't scale with bulk production:

Good news: 100% of sample costs (excluding shipping) are credited toward your first bulk order of 100+ pieces.

Production time varies based on order size and complexity:

Yes! We provide regular updates through our production tracking system:

Updates are typically provided every 3-5 business days via email. For urgent orders, we can provide daily updates.

Chinese holidays significantly affect production schedules. Key holidays to plan around:

We offer multiple shipping options to balance cost and speed:

View detailed shipping options →

DDP (Delivered Duty Paid) means we handle everything from our factory to your doorstep:

Our recommendation: For most customers, especially first-time importers, DDP provides the best balance of convenience and predictability.

We prepare all necessary export documents:

For DDP shipments, we also handle import documentation through our partner agents in destination countries.

For best results, provide vector files. Here's our complete file requirement guide:

Each method has different advantages. Here's a comparison:

Our Recommendation: Embroidery for professional/workwear, screen printing for promotional items, digital printing for photo-quality designs.

Yes! We provide digital proofs for all custom orders. Here's our proofing process:

We implement a 4-stage quality control system:

AQL 2.5 Standard: This international standard allows minor defects in ≤2.5% of pieces for general inspection level II. For critical defects (holes, stains), we maintain 0% tolerance.

We offer three sample options:

*Free express shipping for samples over $75. 100% of sample costs are credited toward your first bulk order of 100+ pieces.

View detailed sample policy →

We stand behind our quality with a clear resolution process:

We accept multiple payment methods for flexibility:

Standard Terms: 50% deposit with order, 50% balance before shipment. Net 30 terms available for established customers with credit check.

Our standard payment terms are designed to protect both parties:

Our refund and return policy varies by situation: